Is doch a Chinese company?
Doch is a project by two friends who have been passionate about hi-fi products for 20 years. Robin is Chinese and runs his own factory and development office, while Sebastian is German and handles product management, marketing, and sales. Together, the two have set themselves the goal of offering perfect home cinema products. audio pirates & doch Europe GmbH is a company registered in Germany and owned by Sebastian Korinth & Petra Rosenplänter. The doch trademark is registered in Europe, the USA, and Asia.
Who develops the products?
We develop and manufacture doch products in our own factory in China. The designs are created in Europe. Acoustic characteristics are evaluated and improved in Germany if necessary. Many of our products incorporate European know-how. We therefore use the best European suppliers, especially for technologies and key components.
Do you do drop shipping?
No, drop shipping means buying “off-the-shelf” Chinese products that are usually not adapted for the European market. You’ll notice this, for example, in user interfaces. Often, the translations are poor, or some functions are insufficiently developed.
In addition, with drop shipping, no one usually covers warranties or damages. Another issue is that no customs duties are paid, leaving licensors without a profit. Ultimately, it’s an unethical business that also harms the economy as a whole.
What about the warranty?
We offer a 5-year warranty on our electronic products and a 10-year warranty on our speakers.
What happens in the event of damage?
You’ve probably heard that smartphone batteries, for example, overheat and then cause damage. We have product liability insurance for such damage, which will cover the costs in the event of a claim.
Can you always trace your supply chains?
In principle, yes. We can trace our supply chain seamlessly back to the component suppliers. It’s more difficult with raw materials, such as those found in batteries, because Asian battery manufacturers don’t provide supply chain data. Electric vehicle manufacturers, for example, have the same problem.
Can I try doch products before buying them?
Doch products that you purchase online are subject to the Distance Selling Act. This means you can easily purchase the item you want and, if it doesn’t meet your expectations, simply return it after testing and receive a refund.
Who are the Doch Boys and Girls?
You can find all important information about our company here